Terms and Conditions

 
         

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Stock Hill Country House Hotel
Booking Terms and Conditions

We respectfully remind guests that a reservation with the hotel or restaurant constitutes a legally binding contract between themselves and Stock Hill Country House Hotel and Restaurant.

All reservations at Stock Hill, whether written, faxed, telephoned or on-line, must be guaranteed with a credit or debit card (We accept MasterCard, Visa, Debit cards, personal cheques with Bank guarantee card). In order to secure your booking a deposit of 25% of the basic price will be charged. This will be deducted in full from your final account.

Any restaurant or room cancellation will be accepted free of charge as long as it is made at least seven days prior to your date of arrival, We shall, of course, make every endeavour to re-let the accommodation or table on your behalf, but failure to do so will result in the loss of the deposit.

However, we regret that any cancellation or curtailment of your stay made within seven days of your intended arrival date will render the deposit non-refundable and, in addition, the full cost of the room being applied unless we are able to re-let. We will, of course, inform you if this has been the case. Special events including Christmas and New Year celebrations are subject to individual terms and conditions, which will be provided at the time of booking. This policy is for the overall benefit of all our guests.

May we suggest that you take out appropriate trip or holiday insurance to cover any cost of cancellations due to circumstances beyond your control.

Our Hotel rates are fully inclusive of accommodation, full English breakfast and Dinner in the restaurant, but the rates exclude service charges, which are at the full discretion of our guests.
 
A 10% service charge will be added to the account of parties of 10 or more persons. All our rates are inclusive of VAT at the standard rate of 15%.

Check in time is from midday, though rooms may not be available for immediate occupation until 2:00pm. Check out time is by 11.00am.

Full payment is required at the time of departure and the deposit taken will then be deducted from your final account.

We look forward to welcoming you to Stock Hill

Peter and Nita Hauser

Stock Hill Country House Hotel and Restaurant
Gillingham, Dorset, SP8 5NR
Tel: 01747 8236236
Fax: 01747 825628
Email: reception@stockhillhouse.co.uk
Web: www.stockhillhouse.co.uk

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Revised 24/05/2010

 

Copyright © 2009 Stock Hill Country House Hotel]. All rights reserved.  Last updated 23 July 2010 11:45